RETURNS AND REFUNDS POLICY

1. 30-Day Return Policy

At MyBabyBottle, we offer a 30-day return policy.

This means you have 30 days from the date you receive your order to request a return, without having to provide a reason.

Our 30-day return policy includes the statutory 14-day right of withdrawal and an additional 16 days offered by MyBabyBottle under the conditions set out below.

For returns requested during the additional period, i.e. from day 15 to day 30 after receiving the product, the product must:

• Be unused and undamaged.

• Include all original components, accessories and items supplied with the product.

• Be complete and include its original packaging.

• Show no signs of use.

You will need your order number or other proof of purchase to request a return.

2. How to Make a Return

To initiate a return, please contact us at:

info@mybabybottle.com

Please include your order number and specify which products you wish to return.

Once we receive your request, we will provide you with further instructions regarding the return procedure and the address to which the products should be sent.

Return address:

POLAND

Street: ul. Przemysłowa 6c
City: Zagnańsk
Postal code: 26-050

Please do not send any products without first submitting a return request and receiving instructions from us.

The direct cost of return shipping shall be borne by the customer, unless otherwise agreed or required by applicable law.

3. Statutory 14-Day Right of Withdrawal in the European Union

Regardless of our 30-day return policy, consumers making distance purchases within the European Union have a statutory right to withdraw from the contract within 14 days of receiving the product, without giving any reason.

If your order consists of several products delivered separately, the withdrawal period begins on the day you receive the last product.

Under the statutory right of withdrawal, you may inspect the product to the extent necessary to establish its nature, characteristics and functioning, as you would be able to do in a physical store.

If you have handled or used the product beyond what is necessary to establish its nature, characteristics and functioning, and this has resulted in a reduction in its value, we may claim an appropriate reduction in the refund amount in accordance with applicable law.

We do not require products returned under the statutory right of withdrawal to be unopened or in their original packaging.

To exercise your right of withdrawal, simply send us an unequivocal statement of withdrawal to info@mybabybottle.com before the expiry of the 14-day period.

After submitting your withdrawal statement, you must return the product no later than 14 days from the date on which you informed us of your decision.

4. Returns of Products Purchased as Part of Conditional Promotions (Tiered Discounts)

For orders covered by conditional promotions in which the discount depends on the number of products purchased, a partial return of the order will result in the discount being recalculated in accordance with the applicable promotion terms.

If, after returning one or more products, the number of products retained by the customer qualifies for a different discount tier, the original discount will be adjusted accordingly.

In such cases:

• The value of the products retained by the customer will be recalculated according to the discount tier applicable to the number of products retained.

• The discount applicable to the new number of products will be taken into account.

• The refund amount will be calculated as the difference between the amount actually paid for the order and the recalculated value of the products retained by the customer.

Example:

A customer purchases 4 products priced at PLN 200 each. The total order value is PLN 800. As part of a promotion, the customer receives a 20% discount and pays PLN 640.

The customer subsequently decides to return 2 products.

After returning the two products, the customer retains 2 products, for which a 10% discount applies.

The value of the retained products after applying the discount is PLN 360 (2 × PLN 200 minus 10%).

The refund will therefore amount to PLN 280 (PLN 640 – PLN 360).

These rules apply to partial returns of orders covered by conditional promotions and are applied subject to applicable consumer protection laws.

If all products included in the order are returned, the customer will receive the amount due in accordance with applicable law.

5. Refunds

Once we receive the returned product, we will inform you about the further progress of your return.

In the case of statutory withdrawal from a contract, all payments due, including the cost of the least expensive standard delivery option offered by us, will be refunded no later than 14 days from the date on which we receive your withdrawal statement.

We may withhold the refund until we have received the returned product or you have provided proof that it has been sent back, whichever occurs first.

For returns made during the additional period from day 15 to day 30, the refund will be issued within 10 business days of the return being approved.

Refunds will be made using the same payment method used for the original transaction, unless you expressly agree to another method that does not involve any additional costs for you.

Please note that your bank or payment provider may require additional time to process and credit the refund.

6. Damaged, Defective or Incorrect Products

Please inspect your order upon receipt and contact us promptly if:

• The product is damaged.

• The product is defective.

• You have received a product that does not match your order.

• Any components or accessories are missing.

Please contact us at info@mybabybottle.com, providing your order number and a description of the issue. Where possible, please attach photographs or a video showing the reported problem.

Each claim will be handled in accordance with applicable laws governing the seller's liability for the conformity of goods with the contract.

The complaint procedure is independent of our voluntary 30-day return policy.

7. Product Exchanges

If you would like to exchange your purchased product for a different model, colour or variant, the simplest solution is to request a return of your current product and, once the return has been approved, place a new order.

Exchanges do not limit your statutory rights under the laws governing the conformity of goods with the contract.

8. Contact

If you have any questions regarding returns, exchanges or complaints, please contact us:

Email: info@mybabybottle.com

We will be happy to help you throughout the process.